Thursday, 2 July 2009

Broken Spokes.

When we were on the ACCT we all felt the frustration that John was feeling due to the high number of broken spokes that he suffered. This led us to the spectacle one afternoon of John in the main square of the village of St Emilion on his mobile phone to The Edinburgh Bicycle CoOperative telling them about the problems he was having. We heard him come out with phrases like 'What can you do to help me?' and 'Can we come to some arrangement?' Now I have always found the EBC to be most helpful but quite what John expected from them when they were nearly 1000miles away is difficult to understand. Anyway the final outcome was that on John's return to the UK he would return the wheel to them for checking and testing and they would either repair -rebuild or replace depending on what they found. I bet the poor guy at EBC had a red hot ear when he finally got to put the phone down that afternoon. Now to follow on from that- we had only been off the ferry for a few minutes on our return to good old blighty and had just passed through customs when John is straight on the phone to EBC again. Again I have no idea what he was hoping to achieve with yet another phone call to them but the final outcome of this call was the same as the previous one-he was to send the wheel off to them on the Monday and they would take it from there. Now that was two weeks ago. Did John send his wheel back to them? NO!!. After one very expensive mobile phone call from France and a second call the moment we got back to the UK he has not done anything about it. If he had sent it back on the Monday as agreed he would probably have a replacement by now- and he can't say that it would have meant his bike being off the road for a couple of weeks because he didn't ride his bike again until yesterday. MOST BIZARRE !!! The guy that repaired his wheel on the last occasion in France told him that the wheel was in desperate need of a rebuild so I will keep you informed of further developments on this story because it is only a matter of time.......................

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